Accountability
Corrections Policy
Every figure on this site is attached to a real bill someone is trying to plan around. When one is wrong, it gets fixed openly and fast. Here is exactly how that works — and how to make us do it.
Found a number that does not match your bill, your assessment notice, or the City’s own document? Email [email protected] with the page URL and the figure. You will get a reply within two business days.
What We Owe You
A finance publication that quietly edits its numbers is worse than useless — a reader who acted on the old figure never learns they should re-check. So we hold to three commitments:
- We fix errors, we do not delete them. Substantive corrections stay visible on the page.
- We fix it everywhere. A wrong rate is corrected on every page and calculator that uses it, not just the one that was reported.
- We do not argue with primary sources. If the City, MPAC, the OEB, or the CRA says otherwise, they are right and we are wrong.
Correction, Update, or Clarification
Not every change to a page is a correction. The distinction determines whether a public notice is attached.
| Type | What it means | How it is handled |
|---|---|---|
| Correction | The information was wrong when published — a miscalculated figure, a misread rate table, a wrong by-law reference, a misattributed source, or a statistic without a valid source. | Fixed, plus a dated correction notice on the page stating what was wrong and what it is now. |
| Update | The information was right when published but the underlying rate, fee, or rule has since changed. | Figures refreshed and the last-verified date changed. |
| Clarification | The figure was right but the wording was ambiguous, incomplete, or open to being read the wrong way. | Wording tightened, with a short clarification note if the original reading could have misled. |
| Silent edit | Typos, broken links, formatting, headings, or restructuring that does not change any number, conclusion, or recommendation. | Fixed without a notice. |
The bright line: a notice is for a figure we got wrong, not one that has changed. Rents, home prices, insurance quotes and rates move over time, and a figure that was right when we published it is refreshed with a new date. If a figure was wrong when published, it gets a visible notice.
How Errors Are Graded
A number that changes a decision. A wrong tax rate, fee, threshold, or calculator formula. Fixed on discovery, notice at the top of the page, and every page using the figure is audited.
A factual error that does not move the money. A wrong date, name, jurisdiction, or misdescribed process. Fixed with a dated notice at the foot of the page.
Presentation only. Typos, dead links, formatting. Fixed silently.
A published figure with no traceable source is treated as material regardless of whether it turns out to be close to correct. Under our Editorial Policy, an unsourced statistic is a failure of process, not just of arithmetic, and the whole page is re-verified before anything else on it is rewritten.
04 / ReportingHow to Report an Error
Email [email protected] with the subject line Correction. The more of the following you include, the faster it moves:
- The page URLAnd, if you can, the section heading or the sentence containing the figure.
- The figure as publishedQuote it exactly, or paste a screenshot.
- What it should beThe correct figure, as best you know it.
- Where you got thatA link to the municipal page, rate schedule, or government document — or a note that it comes from your own bill or assessment notice.
Do not send us your documents
If your evidence is a personal bill, statement, or assessment notice, just tell us the figure and the billing period. Do not attach the document, and redact any account number, address, or personal detail if you send an image. We do not want your personal financial records and will delete anything of that kind that reaches us.
What Happens Next
| Stage | Our commitment |
|---|---|
| Acknowledgement | Within 2 business days of receiving your email |
| Verification against primary sources | Within 5 business days |
| Fix published, notice attached | Immediately on confirming the error |
| Material errors affecting a live calculator | Tool corrected or temporarily withdrawn within 24 hours of confirmation |
| Site-wide audit of the same figure | Completed alongside the fix |
| Reply to you with the outcome | Whether we corrected it or not, with our reasoning either way |
If verification takes longer — a municipal source needs to be contacted, or two authoritative documents disagree — we will tell you that rather than leaving you without an answer, and where the figure is materially in doubt we will flag it on the page while the check runs.
06 / DisplayWhat a Correction Looks Like on the Page
Corrections appear as a dated, visually distinct block. Material corrections sit at the top of the article, above the content; substantive ones sit at the foot. They stay permanently — they are not removed after a period of time.
Corrected 12 August 2026 — This article originally stated the 2026 residential property tax rate as 0.XXXXXX%. The correct rate confirmed against the City of Mississauga’s approved tax rate schedule is 0.YYYYYY%. The worked example and the Property Tax Estimator default have both been updated. The error overstated the annual bill on a $900,000 assessment by approximately $XX.
Where an error was material and the page has meaningful ongoing readership, we will also note the correction in any newsletter issue that carried the original figure.
07 / DisagreementIf We Do Not Agree With You
Sometimes a reported error is not one — the figure applies to a different rate class, tier, tax year, or ward than the reader expected, or the reader’s own bill includes charges outside the scope of the article. In those cases we will not change the figure, but we will explain why in reply, and if the confusion was caused by our wording we will treat it as a clarification and rewrite the passage.
If you still disagree after that, write back with the source you are relying on. Where two authoritative sources genuinely conflict, we publish the discrepancy on the page rather than quietly picking one.
Report a Correction
[email protected] — subject line Correction.
This address is for factual errors in published content. For republication permissions see the Terms of Use; for questions about data and cookies see the Privacy Policy. We cannot advise on your personal financial situation — see the Disclaimer.